Over 200 years of




Tel. 091 394533


Main Street 
Loughrea, Co. Galway

What we do

We'd love to meet you, and outline how we help retailers to make

Better Business Decisions

Better Business Decisions lead to Better Business Profits



Success! Message received.



Complete Back Office outsourced services

  • Complete book keeping solution - stores gather the weekly paper trail and forward same on a weekly basis to Whitethorn Retail. All invoices, statements, Proof of Delivery (POD) dockets are sent to Whitethorn, who in turn match same to invoices from primary and secondary trading partners. These are then entered onto the Accounting application.

  • Management accounts - Whitethorn prepare, present and interpret management account reports that are aligned to calendar periods that suit the needs of your business. The management accounts detail the Sales, Gross Margin, Stock Loss, Admin Costs.

  • At Whitethorn Retail, Management accounts serve 50% as a historic scorecard and 50% as a guide to prioritising work programs for the following management period.

  • Whitethorn Retail install Daily Cash balancing spreadsheet based control systems - these serve not only to reconcile the shop sales, but also to ensure all Bill Pay and Lottery transactions are reconciled on a daily basis.

Weekly KPI Reporting - Whitethorn Dynamic Business Intelligence (DBI)

  • Management of Anything requires accurate consistent measurement of something. Whitethorn design and deploy Business Performance reporting tools that allows your business to review Business Performance across multiple metrics.

  • The metrics are available across bespoke timelines and are completely configurable by the user allowing retailers to assess metric movements across any timelines that are relevant to them. 

  • The Whitethorn DBI uses graphical representations that allow retailers to absorb the relevant information in a timely and informed way.


business intelligence

Whitethorn Retail - Dynamic Business Intelligence

Sales & Margin Mapping - multiple timelines

Wage Costs & Wage Ratio Mapping

Customer Count Mapping



Sales & Margin optimisation and protection

  • Management of Anything requires accurate consistent measurement of something. Whitethorn Retail build an extensive detailed EPOS database that allows forensic analysis of sales and margin movement at the line level.

  • Whitethorn clients know their top 200 lines contributing to margin, sales and waste. This information feeds into the management meeting where destination plans are agreed for sales and margin movement. Importantly, all these work programs are based on appropriate benchmarking against peer stores that matter.

  • Each department is extensively reviewed and the following management metrics are available:

    • Top 20 lines contributing to Sales

    • Top 20 lines contributing to Margin

    • Top 20 lines that have seen the biggest increase in sales year on year

    • Top 20 lines that have seen the biggest decrease in sales year on year

    • Top 20 lines of new products that are selling this year with no sales last year

    • Top 20 lines of old products that were selling last year with no sales this year

    • Top 20 lines contributing to waste and Reduced to Clear

  • Whitethorn can also compare all of the above Top 20 variables against a group of peer stores - this ensures that the sales mix within a store is relevant and aligned to customer needs.

  • Whitethorn also ensure that the EPOS files are fit for purpose - contamination of same can lead to distorted reporting of stock loss - namely unexplained margin variance. 

workforce management

Whitethorn Retail - Workforce Management & Scheduling Workshop

  • Whitethorn Retail are recognised as having pronounced insight into the challenges of workforce management and scheduling. We offer all clients access to our cloud based rostering application, developed through analysing and reviewing in excess of 3,000 store rosters.

  • Whitethorn understand the challenges of rostering and their workforce management and scheduling seminars have allowed stores to realign their roster to the needs of their business without compromising store standards.

  • With wage costs accounting for 50% of the total admin cost base, stores often fail to recognise the impact of slight adjustments to the weekly roster on annualised store profitabilty. A single 1 hour daily adjustment will yield €4,000 increased profits for your business - Whitethorn help stores identify that hour.

  • Roster Management is Change Management - Engaging with staff is critical to the success of any work program. Whitethorn help stores to manage the message.

  • Rostering although often perceived as an administrative chore, is a Tier 1 task within the business - it deserves Tier 1 management bandwidth.

  • Whitethorn ensure that store understanding of legislation is correct - often leading to reductions in total payroll costs. 

  • Whitethorn ensure that there is appropriate positioning and perception of the rostering function when it comes to workforce management and scheduling.

  • The Whitethorn 3 P's of rostering - Preparation, Policing and Payment.